Privacy policy

Last updated: April 2, 2026

OakLune operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OakLune is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another individual. We may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill your orders, send account-related notifications, manage returns and exchanges, and improve your shopping experience.
Marketing and Advertising. We use your personal information for marketing and promotional purposes in compliance with Canada's Anti-Spam Legislation (CASL). You will only receive commercial electronic messages if you have provided express or implied consent, and you may unsubscribe at any time.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide secure payment processing, and detect or take action regarding possible fraudulent or illegal activity.
Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable Canadian law or respond to valid legal process, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify and other vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide advertising services, subject to your consent where required by CASL. You can exercise your right to opt out of those uses
You can opt out of targeted advertising here.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations, to enforce applicable terms, or to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than Canada. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. You may also visit the Shopify Privacy Portal to exercise rights related to data processed by Shopify.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and improve your experience on our website. You may disable cookies through your browser settings; however, this may affect certain features of the Services.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on those platforms may be viewable by others without limitation.

Children's Data

The Services are not intended to be used by children under the age of majority (18 years old in Ontario). If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission or storage is 100% secure.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Under PIPEDA and applicable Canadian privacy laws, you may have the following rights regarding your personal information:

Right to Access. You may request access to the personal information we hold about you.
Right to Correction. You may request that we correct inaccurate personal information we maintain about you.
Right to Withdraw Consent. You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
Right to Opt Out of Marketing. You may unsubscribe from commercial electronic messages at any time by using the unsubscribe link in our emails.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request within 30 days, as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us first. If your concern is not resolved to your satisfaction, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

International Transfers

Please note that we may transfer, store, and process your personal information outside of Canada. When we do so, we take steps to ensure that your personal information receives an adequate level of protection, consistent with our obligations under PIPEDA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. We will provide notice of material changes as required by applicable law.