Payments Policy

These Terms and Conditions govern how OakLune ("we", "us", "our") processes orders and payments in Canada. By placing an order with us, you agree to the following terms.

Payment Methods

Accepted payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Currency and Taxes

All transactions are processed in Canadian Dollars (CAD). Applicable taxes (HST, GST, or PST depending on your province) will be calculated and displayed at checkout before you complete your purchase.

Billing Information

You agree to provide accurate, complete, and up-to-date billing and account information for all transactions made on our website. Please promptly update your email address and payment details to ensure successful processing of your orders.

Order Confirmation and Invoice

Order Confirmation: After placing your order, you will receive a confirmation email with the purchased items, shipping method, and payment details. This email serves as your receipt.

Invoice: A detailed invoice, including all items, shipping costs, and any applied discounts, will be included with your shipment.

Payment Processing

Authorization: By submitting your payment information, you authorise us to charge the stated amount via the selected payment method. All transactions are subject to authorisation and fraud checks.

Failed Transactions: If a transaction fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

Dispute Resolution: If you have any issues with your order, please contact our customer service at support@oaklune.com where we will make every effort to resolve your concern promptly.

Chargebacks: We encourage customers to contact us directly to resolve any concerns before initiating a chargeback. Unauthorized or fraudulent chargebacks may be investigated in accordance with applicable Canadian law.